Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopRefund Policy
Refund Policy
At Vertex Online, customer satisfaction is important to us. We want you to shop with confidence. Please read our refund policy carefully before placing an order.
Eligibility for Refund
To be eligible for a refund, the item must be returned in its original condition, unused, and with all original packaging and accessories, where applicable.
Refund requests must be submitted within a reasonable period after receiving your order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order.
To help us process your request, we may ask you to provide:
Your order number
Photos of the item
A description of the issue
Once we review and approve your request, we will provide further instructions regarding the refund or replacement.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order.
To help us process your request, we may ask you to provide:
- Your order number
- Photos of the item
- A description of the issue
Once we review and approve your request, we will provide further instructions regarding the refund or replacement.
Non-Refundable Items
Certain items may not be eligible for a refund due to their nature, condition, or hygiene reasons. Items that have been used, damaged by the customer, or returned without their original packaging may not qualify for a refund.
Refund Process
Once your returned item is received and inspected, we will notify you about the status of your refund request.
If your refund is approved, the refund will be processed through the original payment method whenever possible.
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
Shipping Costs
Shipping costs are generally non-refundable unless the item received was damaged, defective, or incorrect due to an error on our part.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. Orders can only be cancelled if they have not already been processed or shipped.
Contact Us
If you have any questions regarding our Refund Policy or need assistance with a refund request, please contact our customer support team.
Thank you for shopping with Vertex Online!